The Dangers of Telling a User Switching to Linux That "Linux Is Just like Windows"
Many Linux users, including myself, are quite desperate to get people to switch to Linux, or at least use more open-source software.
Nothing wrong with that. The problem comes in when Linux users say the wrong things in an attempt to convert other users to Linux. The latest example of such a mistake is the tale of Abbie Schubert, a Wisconsin woman that dropped out of college due to troubles with Ubuntu. From the article, Woman blames Dell for missing online classes, describing this:
Schubert says she never heard of Ubuntu until learning that she accidentally bought it. She called Dell the very next day and says the representative told her there was still time to change back to Windows.
But she says Dell discouraged her.
“The person I was talking to said Ubuntu was great, college students loved it, it was compatible with everything I needed,” said Schubert.
So she stuck with it.
Later, she discovered Ubuntu might look like Windows, but it doesn’t always act like it.
Her Verizon High-Speed Internet CD won’t load, so she can’t access the internet. She also can’t install Microsoft Word, which she says is a requirement for MATC’s online classes.
This story is similar to so many other stories as it fits this general framework:
- Average computer user gets a Linux computer, expecting a Windows one.
- Average computer user is told that “Linux is just like Windows” (or some variation of the phrase). In the example story, the representative, by saying that “[Ubuntu] was compatible with everything [Schubert] needed,” implied that tasks could be completed on Ubuntu in the same manner as the task would be completed on Windows
- Average computer user gives Linux a chance, and is disappointed because something went wrong.
- Average computer user now does not trust Linux.
In this cycle, the second step is what really damages the reputation of Linux. Rather than saying “Linux is just like Windows,” what should be said is, “Linux can do everything Windows can, but a little differently. Once you get the hang of it, you’ll save time and money. Let me help you get started.”
Note: If you happen to be interested, read the followup article about Ubuntu, from the news organization that wrote the above article
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